It has been some time since I participated in a speaking engagement (Adobe Summit, 2014?!?), but this past week I was invited to join CX leaders from Cisco & Wild Alaskan to speak about the Voice of Customer Chain of Custody. I know it’s hard to carve out time during the day, so I decided […]
Category: Professional
Giving Good: Resumes in the Past, Present, and Future
Ah, the resume. A collection of carefully crafted bullet points that sum up your professional existence in the hopes of convincing someone that you’re worthy of a role. How important is this combination of words? Does it truly encapsulate what you’ve learned? What you’ve accomplished? Who you’ll be 5-10 years in the future? I’m being […]
Giving Good: What I’ve Learned After 20+ Years of Interviewing
I’ve been toying with the idea of a series of posts (which is what “Giving Good” refers to) dedicated to navigating the process of interviewing and securing a new job. Two main reasons why I’m doing this now, 1) COVID-19 has wiped out decades of job growth and some people need more guidance than others, […]
What a year…
Just about a year ago I got laid off from MediaMath. I received a 9AM meeting on my calendar as I was getting off the BART at 2nd Street around 8:50AM. I know what’s about to happen here. I dialed into the Zoom and saw one of my favorite leaders not shining as brightly as […]
Q: Tell Me About Yourself? A:?
If there’s one question that I had the hardest time answering it’s “tell me about yourself?” It could be at an interview, or with clients before/after a meeting, or even just striking up a conversation with a stranger while waiting for a train/plane/coffee/etc. The problem that I and most others have with this question is […]