Learn more about what some of the most influential individuals have to say about me as a professional and view even more on my LinkedIn page.
Matthew Priore
Senior Customer Experience & UX Research Program Manager
I had the pleasure of working with James for quite a while at Intuit, but over the last 2 years in particular we really started to partner more and I can honestly say that James is one of the best colleagues I’ve ever worked with! He is passionate about customers and the CX craft, and his knowledge and ability to communicate concisely and impactfully to all levels of leadership was a huge inspiration for me! I wish that we were able to work together more directly on more projects, but James was always more than willing to share is feedback or expertise with me (even when it wasn’t on an area he owned directly. I miss working with James dearly and I know the sky is the limit for what he can accomplish for any company he works at and it’s customers!
Tony Butler
Principal Product Manager
James is everything you want in a CX partner – very capable, comes in with a strong opinion, helps catch core customer use cases and edge cases early in the process, and displays ownership beyond his immediate area of responsibility. Really appreciate the time I’ve had to work with James & hope for many more to come!
Sara Mikulic
Staff Design Technologist (Conversational AI)
James is an amazing partner. He’s always upbeat, is a fantastic project manager and leader, always puts in 120% effort, and he is a valiant advocate for the customer experience. I’ve worked with James on several projects, through successes and setbacks, and it has always been a joy working with him. His unflagging faith in the purpose of the initiative is a beacon of light on dark days, and he is brilliant at finding compromises, and identifying pitfalls and ways of achieving success that hadn’t been considered til then. Plus, he’s a wonderful diplomat, cares about his team, and is always doing the extra work to be organized, to communicate where we are with others, and to capture future visions. He’s amazing to work with.
Drew Orr
Senior Customer Experience Leader
James was an awesome partner to work alongside in CX with – he’s well-spoken, strategy-minded, and super passionate about improving the lives of customers. He’s someone you can count on to pick apart a problem from all angles, lean on customers to build his perspective, and drive improvements to market with unrelenting tenacity. When I joined our team, James was championing a customer friction point that had been in place for years with no solution, and he kept driving it the entire year I worked with him, far beyond the point where others may have given up or shifted priorities. Now that we’ve seen the fix prioritized and the team rally around improving the experience, its an excellent case study in long haul, persistent advocacy to drive outcomes that really matter to customers. Just one story in a whole portfolio of amazing results James drives when he’s on your team!
Avi Spivack
Global Head of Tech Solutions & Analytics
James (wisely) turned me down the first time I tried to hire him, but the second time was indeed a charm. James brought his trademark gravitas to every client engagement as a Senior SE, and he was the best teammate and team member we could have asked for, anchoring the west coast for us. He joined the team during a period of rapid growth and was able to adapt to the internal changes and external market forces with grace.
James excelled in the pre-sales role, engaging with clients across a spectrum of industries, and partnering closely with sales to win many deals while leveraging his evolved knowledge of programmatic tech. I look forward to James’ continued career growth, and I recommend him without equivocation.
Trish Gardner Gilbert
Vice President, Customer Success
I’ve had the pleasure of working with James for the past five years at two different companies, including directly managing him for two years. During that time I’ve seen him wear different hats – Business Analyst, Sr. Account Manager, Product Manager. James has excelled in all roles and has used his past experiences to become that much more valuable as his responsibilities have changed and grown. James has given 120% to every task and responsibility put in front of him, going the extra mile without being asked. He’s a manager’s dream – someone who knows what is expected and gets the job done, someone who doesn’t need lots of guidance but who is totally open and wanting of feedback in order to grow.
In addition he’s a caring and fun teammate who everyone wants to be around. I would hire James over and over again.