Pass The Mic: Leading with Empathy & Understanding the Customer Experience

Leading with Empathy & Understanding the Customer Experience: Small Business Edition with James Varughese

For around the last 18 months I’ve regularly met up with my friend MG Hodge to learn more about her small business, navigating the ever changing event landscape, and her experience with Intuit products. Today, the tables turned and MG got to interview me! Check out her website to check out show notes and listen to the full episode if you’re so inclined.

This is my first podcast appearance and marks a big step for me personally to participate in speaking engagements that relate to things that I’m passionate about (like #customerexperience ).